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Communication is key for Jennifer!

07 Aug 2015 15:43:51
Jennifer Fairbanks

LtoR: Jennifer (right) shows Jane Heeley, Therapy Assistant examples of her communication books.

Apprentice Health Care Assistant, Jennifer Fairbanks, has shown an outstanding commitment to Rotherham patients by thinking outside the box when it comes to communication.

Alongside her role on the stroke ward at Rotherham Hospital, Jennifer has used her creativity and compassion to develop a number of tools to help patients communicate.

Some people who have suffered strokes lose their speech and the ability to convey their feelings or thoughts and Jennifer has worked with patients and their families to create communication books which detail patients’ likes, dislikes, their hobbies and interests.

Through using these books, alongside communication techniques regularly used in speech and language therapy, Jennifer has been able to improve communication between patients and those caring for them. Other colleagues in the team are now using these additional tools too.

Jennifer said: “The books help us to talk about things we have in common with patients, such as tastes in music for example. It was great when a patient communicated to us that she likes Elvis – we could play a few of his tunes during her therapy session which put her at ease and gave her a lovely experience.

“I really feel the books bring people together and families have commented how they help to get the best out of the patient as a person during what can be a difficult time.”

Do you feel #proud of the service you have received at The Rotherham NHS Foundation Trust? Consider nominating the people who supported you for one of our PROUD Awards. More information can be found here.

For more information about the work of The Rotherham NHS Foundation Trust, please visit: http://www.therotherhamft.nhs.uk/ You can also join the 3,156 followers we have on Twitter @RotherhamNHS_FT or ‘like us’ on Facebook www.facebook.com/TheRotherhamNHSFoundationTrust.  

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