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Compassion in care

26 Jan 2016 16:43:58
Compassion winners 2015

Susan Nuttall, Specialist Community Physiotherapist and Jean Williams, Discharge Coordinator in Orthopaedics at The Rotherham NHS Foundation Trust, were this year’s joint winners of the ‘Compassion’ core value award in our PROUD Awards 2015.

As a value of the Trust, Compassion means treating everyone as individuals, showing dignity and kindness. It is responding with humanity and kindness to each person’s pain, distress, anxiety or need. Susan and Jean were described as two colleagues who really bring the Trust’s compassion core value to life…

Susan has worked as a Physiotherapist in the NHS for nearly 24 years and now works within community services, in the Central Locality Therapy Team, working with patients in their home environment. Sue was described by her nominator as a caring and compassionate therapist, who puts each and every person she sees at the forefront of her care. This embodies patient centred care and she passes this on through her teaching of students and colleagues.

Her nominator said: “She is the type of person and a Physiotherapist who others aspire to be and this is what makes her a candidate for a PROUD award”

Sue said: “We all need to be treated with compassion, feeling that we are valued as individuals and that our needs are understood and acknowledged. Often it is the small things, a kind word or gesture that can make such a difference to someone, showing that we care.

“There are many examples on a daily basis when compassion is shown towards patients and colleagues and there are many colleagues who would be deserving of this proud award. I feel so very appreciative that someone has taken the time to think about me.”

Jean has worked at the Trust for over 19 years and is described as ‘selfless in every part of her job’. For a number of years she has been a Discharge Liaison Nurse on the hospital’s Orthopaedic Unit and has earned the respect of every colleague that she works with. Her nominator describes her as ‘the most polite nurse that I have ever met’. She works tirelessly with all members of the Trust and sees no barriers in her pursuit to gain the right discharge for her patients.

Lee White, Ward Manager for the hospital’s Keppel Ward said: “I would just like to say well done to Jean Williams. I have worked with Jean for about 15 years now, from being a Junior Staff Nurse to becoming a Ward Manager. I can honestly say I have worked with some wonderful people, but I have never met anyone who shows as much compassion to our patients and colleagues, as Jean Williams does. This is a truly well-deserved award, well done Jean.”

Jean said: “I have recently turned 60, taken my occupational pension and returned to work on flexible retirement. Throughout my 40 year career as a ward based nurse I have always put the patients, and their loved ones in my care, first.

“Receiving this award from the Trust felt like a fitting end to a career that I’ve loved. Thank you” #TRFTProud

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