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Rotherham Customer Charter Survey

12 Nov 2014 08:19:42
Rotherham Customer Charter V2

Rotherham Health and Wellbeing Partners

Helping local people improve their health and wellbeing

Are you a Rotherham resident?

Have you used a service across the health and wellbeing partnership?

Let us know how we have performed

Can you spare a few minutes to rate your experiences of our services in Rotherham?

The survey takes just four minutes to complete.

For the first time Rotherham’s Health and Wellbeing Board partners
(Rotherham Council, local NHS services, South Yorkshire Police, Voluntary Action Rotherham and Healthwatch Rotherham)
have created a joint set of customer promises. These are based on what customers have told us are important to them when accessing services.

“Our Promises to You”, agreed by the Rotherham Health and Wellbeing Board meeting on August 27, have been developed as part of a
wider strategic action for all Rotherham people to expect good quality services in their community.

The Rotherham town-wide survey will take place this week to coincide with the official signing of the promises and
we would like your views to help us see how we are doing, what we are good at and what we need to improve on for the next customer.

Please log on to http://www.rotherhamhealthandwellbeing.org.uk/promises to complete the survey.

This first annual survey will be live from Wednesday 12th November and all submissions up to Friday 21st November
will provide a baseline of how we are performing against our promises.

The results will be used to inform future service improvements sharing areas of good practice and learning from areas of
poor performance by putting things right and improving services for the next customer.

Thank you 


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  • Are you a nurse looking for work to fit around your schedule? We’re recruiting band 5 nurses to work on our Bank. You can apply via NHS jobs or visit therotherhamft.nhs.uk/bankrecruitmen… for more information.
    Sat Mar 17 13:44:00
  • Thank you to Mandy Bainbridge (Street) for this photo taken on 3 October 1983 when Mandy and her colleagues began their training at the Rotherham School of Nursing. Mandy worked with us for 33 years and many are still here! #TRFT40 #NHS
    Fri Mar 16 14:58:36
  • From all of her colleagues at the Trust - Happy Retirement to Joan Bonser, Sister in Endoscopy, who leaves us today after over 30 years service! #TRFTProud
    Thu Mar 15 15:56:57
  • The PD Team @TRFTPDTeam  Calling all qualified nurses!!Come to our recruitment day to see what @RotherhamNHS_FT can offer u. Remember to have an interview on the day you must have submitted an application by March 20th.We have great career opportunities and #compass. What you waiting for?
    Thu Mar 15 13:07:23
  • Jon Miles @jonfmiles  Earcare and audiology service @RotherhamNHS_FT taking care of my dad. Living up to their award winning standard. #TRFT40 Totally awesome care
    Thu Mar 15 10:17:41