Some people who come to our clinics may be concerned about who else will know about their visit and how confidential we will keep their records. This webpage will set your mind at ease about confidentiality at our clinics;
We have a VERY strict policy within our department concerning confidentiality. Some common questions we're asked are;
Will you tell my parents or my GP (doctor)?
No. We won't tell your parents or your doctor. If you are under 18 and we are concerned about your safety, we will talk to you and discuss your options before talking to anyone else about your case.
Will anyone see my case notes?
No. The notes of anyone who comes to our hospital site clinic are kept inside our clinic and do not leave the department. We have a separate computer system from the rest of the hospital, so no-one else can view our files. All hospital site notes are locked up at the end of the day and are not left anywhere in the clinic where anyone will read them. The community site records on kept on a computer and staff will ask your permission first before sharing any information.
I've given a sample; will people be able to tell who I am from my sample?
All laboratory samples at the hospital site are processed based on your date of birth and an individual number - no names are used. At the community site, names are used.
Will you mention my name?
We will never mention your name or use your name where anyone else can hear it except when we call you in from the waiting room. Nor will we give any information to anyone about you or even say that you have visited the clinic. This includes the police, your relatives, your partner, social workers or any other patients.
We have a strict confidentiality policy that all of our staff sign and adhere to which is aimed at keeping all of your information confidential.