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Feedback from patients on NHS Change Day!

30 Mar 2015 15:49:21
NHS Change Day

NHS staff met the challenge of making changes to how they work and pledging to make a difference on NHS Change Day, 11 March 2015.

Community and hospital staff working at The Rotherham NHS Foundation Trust showed their support for NHS Change Day by pledging small changes which, cumulatively, will make a big difference. On the same day, patients were asked about their experience of the care they received.

NHS Change Day is an annual opportunity for staff to come together and harness collective energy, creativity and ideas to make real change happen. Together each small action will make a big difference in improving the care and experience of patients who use our services.

Staff supported NHS Change Day on 11 March by making their pledges on the Trust’s social media pages or posting them on a dedicated pledge wall in Rotherham Hospital’s main entrance. A number of staff also collected real time feedback from patients in all areas of the hospital and community services, giving patients an opportunity to tell us what they think. The response, whilst almost universally positive, will help staff to make changes to services to improve patient care.

Amongst the pledges were people committing to email less and talk to colleagues more; and, to spend time with colleagues to understand their issues better. The pledges are now being shared with teams and plans made to put them in place.

Anne Crompton, Deputy Chief Nurse at the Trust, said: “Thank you to all the staff who supported NHS Change Day and made a pledge. Thank you also to everyone who helped us to collect feedback from our patients. We will use this feedback to identify where we can make further improvements and ultimately improve patient experience and care at the Trust.

“I made my own pledge to personally collect patient surveys from at least 20 patients each month, and I will use these to drive forward our ‘feedback to change’ campaign”.

For further information on NHS Change Day, please visit: www.changeday.nhs.uk.  


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