Helping people get the right care, first time and to have this delivered by the most appropriate healthcare professional is one of the main aims of Rotherham’s new Urgent and Emergency Care Centre.
As part of the new development, which opens on 6 July, a new way of working is being introduced and GPs will have a key role to play in treating patients. GPs will be seeing many of the same patients as other healthcare workers in the centre, as well as the minor conditions that would have previously seen as part of the Walk-in Centre service at Rotherham Community Health Centre.
Duncan Wilson (pictured) is the lead GP for the Urgent and Emergency Care Centre. He said: “I’ve worked as a GP in Rotherham for 25 years and in that time have worked through a number of attempted reorganisations of healthcare systems in the area, few of which have had a lasting impact on the way care is managed and delivered.
“The Urgent and Emergency Care Centre is different. It is taking best practice from a variety of emergency care services into a single team to provide a robust and flexible service providing high quality, efficient care at the point of greatest demand.”
Rotherham’s GP out-of-hours service will also be managed from the new centre. This will mean anyone who calls NHS 111 and requires a GP out-of-hours appointment will be directed to the new centre where they will be seen by a GP.
Duncan continued: “The centre has a lot of potential. We are not only integrating teams from emergency care, mental health and social care but we are also blurring the boundaries between hospital, primary and community care.
“If you come to the new centre with an urgent or emergency care need, you will be seen by the most appropriate healthcare professional for you. This could be a nurse, doctor or indeed a GP. If you come to the centre with a routine or long-term condition you may be advised to make an appointment with your own GP, speak to a pharmacist or to self-care at home.”
The changes will also see the Walk-in Centre service, currently provided at Rotherham Community Health Centre, no longer being provided from 6 July. The Walk-in Centre service team will be merging with the emergency department in the new centre from this date. Other services already based at Rotherham Community Health Centre will continue to be provided from there.
For more information about the new Urgent and Emergency Care Centre visit www.rotherhamemergencycentre.nhs.uk