You can speak to any member of staff initially about your concerns or if you prefer you can ask to speak to the Ward Sister, Matron or Head of Department. This gives them the opportunity to resolve any concern you may have without it going through a formal process.
Often they will be able to sort out your problem there and then but if this is not possible, The Rotherham NHS Foundation Trust is committed to resolving concerns within 10 working days where possible. A staff member will take your contact details and agree how to contact you during this time.
If however you don’t know who to talk to, feel unable to, or you do not want to speak to a member of staff directly, you can contact a member of the Patient Experience Team. You can also contact the team if you are not happy with how your concern was dealt with.
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