Kristy Rodgers, Healthcare Support Worker in our Alcohol Liaison Team, was this year’s deserved winner of the Respect Award in our PROUD Awards 2015.
The core values awards are presented to individuals who bring them to life. ‘Respect’ is about respecting people’s aspirations and commitments in life and seeking to understand their needs whilst maintaining their privacy. It is about treating everybody with courtesy and respect and providing them with a healthy and nurturing environment where they feel supported.
As part of her role with the Alcohol Liaison Team, Kristy provides psychosocial support to patients following discharge from hospital. A large amount of this work is telephone based, which has a remarkably positive impact on patients’ recovery and wellbeing. It enables individuals to remain independent at home; engage with community teams and support networks and, overall, lets patients know they are doing well and that they have someone who cares.
Kristy is a person who these patients can contact when life doesn’t seem so good. She visits patients at their home to provide support or meets them in the community to help them gain confidence to attend support groups. Each patient’s care is tailored to their individual needs to provide the best possible care and support for them.
Amanda Powers-Marklew, Lead Alcohol Liaison Nurse, nominated Kristy for this award. She said: “Kristy has the ability and gift to make people feel calm and cared for. Her work helps manage some of the social issues that the patients of the Alcohol Service are often faced with. She makes people feel really valued, no matter what they have done or where they have been in life. One of the most common comments we receive from patients is that they feel ‘Kristy is the only one who cares for them’. She is a real star.”
Kristy said: “I am so proud to work for the Trust and the Alcohol Liaison Team because patients are at the centre of care. I was totally amazed to be nominated for this award, even more amazed that I won. I was completely overwhelmed and so grateful.
“I feel honoured to be a recognised as a person who demonstrates our respect core value. It is important to me as I feel that everybody should be treated with respect whether it is patients or colleagues. When a patient is treated with respect it makes them feel cared for and their overall experience of care is better.”
The Alcohol Liaison Service is available seven days a week and supports adults with an alcohol related problem, who have recently attended the Emergency Department or have been admitted to hospital. The service also sees and assesses patients who are currently under the care of a Specialist Consultant and are attending clinic. The team offers comprehensive assessment and advice to help patients address their alcohol use, with safe and realistic options for safer consumption and completing abstinence. Where appropriate, patients are also offered community support, and continuation of detoxification in the community.
A recent evaluation by Alcohol Concern on the Alcohol Liaison Service has been extremely positive and identifies the service as having ‘changed the whole culture of the hospital regarding alcohol’. A patient said: “After I left hospital, I could ring them up and they were always there for me. I know they are there to support me and I can get help if I relapse.” #TRFTProud
For further information, please contact Kristy or a member of the team on 01709 426637.