Coming into hospital can be a stressful or frightening experience but at Rotherham Hospital we try and do as much as possible to make your experience as smooth and positive as it can be. Our Patient Experience Strategy helps us to improve our services to ensure you get the best healthcare possible.
How we learn of and act on Patients' Experiences?
We have several methods in which you can let us know what you think and we can track your viewsx to improve our services. Our full Patient Experience Strategy sets these out in full detail, but in summary;
- Our Patient Experience Tracker system allows us to gather your feedback anonymously either on the ward or in a clinic.& You may be approached by either a member of staff or a volunteer and asked to give your view on the care you've received. You can see a photograph of a member of staff with the Patient Experience Tracker on the right.
- Our 'Being with Patients' programme - aims to ensure our staff understand what it really means to be a patient.
- Our Practice Review Process was adopted in 2008 and aims to annually review each ward or department in the Hospital, share and commend good practice and take action to improve where necessary.
Patients with Learning Disabilities Audit
In partnership with the Learning Disability Service we carry out an annual audit of patients with learning disabilities (and their carers) who use our services, to find out about their experiences.
Please note that this document is in an easy read format to make it more accessible.
You can also read Good Health Care for All – what can I expect from the NHS from the Foundation for people with learning difficulties.
If you have any comments about our services you can email firstname.lastname@example.org.