Patient Services (Complaints)

How do I raise a concern?

The Trust always tries to do its best for patients but we recognise that things may not always go according to your expectations.

If this happens and you have concerns the best thing to do is to raise them with a member of staff at the time.

There are posters across the Trust detailing who you can speak to in each area. Often an explanation and reassurance can be provided straight away and any concerns resolved.

If you feel unable to do this, or if they are unable to help, you can also contact the Patient Services department (details below).

Patient Services department 

Our aims are to:
  • Advise and support patients, their families and carers on how to get their concerns dealt with
  • Facilitate the resolution of your complaint
  • Coordinate with departments to ensure your concern/complaint is effectively responded to

The Patient Services department is available Monday to Friday, 9am to 4pm and can be contacted by the following options:

  •  Email: complaints@rothgen.nhs.uk  
  •  Write to:
    Complaints - Patient Services
    The Oldfield Centre
    The Rotherham NHS Foundation Trust
    Moorgate Road
    Rotherham, S60 2UD
  •  Call: 01709 42 4461*
  •  Fax: 01709 424212

Should you wish, you can make an appointment to see an advisor to discuss your concern in person, please call the number above to arrange a mutually convenient time to attend the Oldfield Centre.

*If you have any difficulty getting through to us on the phone please bear with us as this means all our advisors are currently occupied. Alternatively you can email us to request that we phone you on a specified number.

Where is the Oldfield Centre?

The Oldfield Centre is situated on Oakwood Hall Drive (maternity drive) between Moorgate Wing and the maternity entrance. Please see the Rotherham Hospital site map for The Oldfield Centre's location.

Dedicated car parking spaces in the car park next to the Oldfield Centre are available for those attending arranged appointments at the Centre and are barrier controlled. Please let a member of Patient Services know if you require a space prior to your appointment.

NHS Complaints Procedure

To find out about the NHS complaints procedure please click here.

General feedback

If you would like to send general feedback or comments about our services you can tell us what you think by emailing feedback@rothgen.nhs.uk

 

 

 

 

 

Contact us

Complaints - Patient Services 
The Oldfield Centre
The Rotherham NHS Foundation Trust
Moorgate Road
Rotherham S60 2UD

complaints@rothgen.nhs.uk 

Telephone: 01709 424461

 TRFT strapline logo 

Visit the NHS Direct website. 
Visit the Rotherham Council website. 
 Visit the Rotherham CCG website 
Visit the NHS Choices website.