A new telephone service at The Rotherham NHS Foundation Trust is proving to be a success.
The new telephone advice line has been up and running since December 2011 and is starting to play a pivotal role in enhancing the patient experience in the Rheumatology department at the Trust.
The Rheumatology department provides services for patients suffering from a range of issues with their joints and complaints Rheumatology Telephone Advice Line related to connective tissues within the body.
The line currently receives 25 calls per week and is helping to put patients at ease as well as to inform and advise them as to any queries they have about their care.
Sue Elsey, Clinical Nurse Specialist in Rheuamtology at TRFT commented: “The new telephone advice line aims to alleviate any concerns patients may have regarding their rheumatology condition.
“So far we have had general enquiries from patients about medication, we’ve advised patients regarding any joint problems or flares they have been experiencing and have given advice on suspected reactions or side effects to rheumatology medication.”
Expertly trained nurses staff the line which is available from 8am to 4pm each day. The services can be accessed by existing rheumatology patients by calling 01709 424739.
For problems regarding appointments patients will need still need to ring the Contact Centre on 01709 424140 or 01709 424139. For any other concerns, which are not related to rheumatology conditions, patients will need to contact their own GP.