The Rotherham NHS Foundation Trust is leading the way in South Yorkshire when it comes to gathering feedback from patients.
Recently ratified Friends and Family test results *1 show that The Rotherham NHS Foundation Trust has collected the highest number of responses (18.6%) when compared to other NHS organisations Trusts in the area.*2
The Friends and Family Test, launched in 2013 by the Department of Health, asks patients if they would recommend the service, care or treatment received at the Trust to their relatives or friends.
Patients can rate their feedback on a scale of six options, ranging from 'extremely likely' to 'extremely unlikely' and there is also an opportunity to give reasons for their answer.
Anne Crompton, Deputy Chief Nurse at TRFT said: “Collecting patient feedback is extremely important at TRFT.
“We constantly strive to make sure that patients have a positive experience with us and the Friends and Family test helps us identify what we can do to improve services and enhance care. The Test also helps us recognise excellence and share best practice amongst colleagues and neighbouring Trusts.”
Recent*3 Friends and Family Test scores at TRFT are an average of 72.6, suggesting that the majority of patients giving their feedback say that they are ‘extremely likely or ‘likely’ to recommend the Trust’s care.*4
The Trust has implemented some innovate ways of collecting feedback such as installing a token voting system in its Emergency Department reception. Friends and Family feedback is collected across all of TRFT’s Inpatient, Maternity and Emergency Departments and the Trust is working with NHS England to roll the Test out in further areas in the future.
*1 - combined response rates from inpatient, maternity and Emergency Department areas from October to December 2013
*2 - compared to South Yorkshire and Bassetlaw Area Team, Barnsley Hospital NHS Foundation Trust, Doncaster And Bassetlaw Hospitals NHS Foundation Trust and Sheffield Teaching Hospitals NHS Foundation Trust.
*3 – From February 2014 – latest results available
*4 - Scores show that Hospitals will score between -100 and +100 and a score greater than zero means that patients would recommend the hospital (the higher the score the better). The score is calculated using the proportion of patients who would strongly recommend minus those who would not recommend, or are indifferent
For more information please contact Laurie Crabtree, Communications Officer at TRFT, on 01709 426084 or firstname.lastname@example.org