The national NHS staff survey
has been published today (Tuesday 24 February
The annual survey, which is the largest of its kind in the world, allows
Trusts likeThe Rotherham NHS Foundation
Trust – as well as the NHS as a whole – to understand what staff think of the
way the Trust supports, engages, trains and develops them and allows the Trust
to build on the areas where it is doing well and make improvements where things
aren’t so good.
The NHS Staff Survey, which was conducted in Autumn 2014 was sent to all
colleagues across the Trust and 1,678
One of the key figures is the
engagement score, a complex calculation made up from several components of the
survey designed to give an overall position of engagement levels in the Trust.
This year the Trust has improved slightly on its 2014 score, gaining 3.56
(3.54 last year) against the national average of 3.74. The Trust is
already working with staff to identify effective ways to make the Trust a
better place to work.
at the survey’s results, there are some key areas where the Trust has done well
and which reflect much of the work carried out over the past 18 months:
numbers of staff who have had performance development reviews (PDR) over the
past year has risen and is 10% above the national average with scores of 95%
compared to 85% nationally and 85% last year. This is a great improvement
and one of the key points from the Trust’s 2014/15 action plans following an overhaul of PDR processes to ensure staff could
feedback on the role they play here at the Trust
number of colleagues who witnessed potentially harmful errors, near misses or
incidents is 28% is lower than 34% nationally
fewer staff experienced discrimination (8% compared with 11% nationally) or
experienced bullying, harassment or abuse from patients or members of the
public than nationally (25% compared with 29%nationally).
The Trust has a zero tolerance to bullying, harassment or abuse which means
that whilst this figure is lower than the national average, it remains an area
staff work additional hours than nationally (67% compared with 71% across the
rest of England).
areas where the Trust is working hard to improve over the next year are:
of colleagues believe that their role makes a difference to patients 86%
compared to 91% nationally
motivation at work scored 3.68 compared to 3.86 nationally (note: this is not a
percentage, this is an engagement score)
satisfaction with the quality of work and patient care they are able to deliver
is 72% compared to 77% nationally
who feel they can contribute towards improvements at work is 63% compared to
of the Trust as a place to work or receive treatment (taken from the national
Friends and Family metric) is 3.42 compared to 3.67 (again – a score, not
Louise Barnett, Chief Executive said: “The NHS staff survey is very
important as it allows us to improve the way we engage, support and develop our
people. It’s right that we invest in our workforce as research shows us that better engaged
colleagues deliver safer patient care.
“This was a key time
to assess colleague engagement particularly given that as an organisation, the
Trust has faced considerable challenges and change over the last two years. This
Trust is made up of dedicated and hard working people who want to make a real
difference to the care we give our patients.
“Our focus remains very clearly on patient safety and the quality of care
we give. Providing support to ensure that colleagues understand what is
expected of them has made a positive difference to our scores.
“We have already started to address issues raised by
colleagues in this survey and we will now develop detailed action plans to
address each and every area of concern. Every colleague will have the
opportunity to get involved and to tell us how they can feel better about the
care given to our patients and how they can help us to to make TRFT the best
possible place to work”
A brief summary of our NHS Staff Survey can be found here:
the full survey can be seen here.