Would you recommend us to friends and family if they needed treatment?
Your feedback is really important to us. We want to hear about your experience of the care you received here at The Rotherham NHS Foundation Trust either as an inpatient on one of our wards or through visiting our Accident and Emergency (A&E) department.
There are several ways you can tell us what you think:
Fill in an online survey here:
Ask a member of staff on your ward or in A&E to complete a survey using our hand held electronic touch pads.
The Latest Results
The Department of Health introduced the Friends and Family Test across all hospitals across the country from April 2013 and The Rotherham NHS Foundation Trust (TRFT) uses the test in our adult inpatient wards, in our Maternity setting or through visiting our A&E department at Rotherham Hospital.
The test is given to a patient following their treatment or stay in hospital and asks the patient whether they would recommend the Trust to their friends and family based on their experience. Patients can rate their recommendation on a scale of six options, ranging from 'extremely likely' to 'extremely unlikely' and there is also an opportunity to give their main reasons for their answer.
The test is an important opportunity for patients to provide feedback to TRFT on the care and treatment they have received and help us to make positive changes to further improve patient care and experience.
Performance for the period 1st April 2013 – 31st October 2013
Hospitals will score between -100 and +100 and a score greater than zero means that patients would recommend the hospital (the higher the score the better). The score is calculated using the proportion of patients who would strongly recommend minus those who would not recommend, or are indifferent. The Trust wide score is calculated using inpatient and A&E scores only – this is in line with Government requirements.
The Friends and Family Test scores for TRFT for the period 1st April 2013 – 31st October 2013 are as follows:
Inpatients: April 67, May 81, June 70 - Overall score: 73
A&E: April -9, May -48, June 61 - Overall score: 33
For more information about the Family and Friends test please visit www.england.nhs.uk
If you have any general feedback that you would like to tell us then you can email firstname.lastname@example.org.
Or write to:
Public and Patient Involvement
The Rotherham NHS Foundation Trust
D Level, Rotherham Hospital
To raise a concern you can email email@example.com.