Breakthrough recognition for use of healthcare technology
The Rotherham NHS Foundation Trust has received the KLAS Arch Collaborative Breakthrough Recognition Award, celebrating a major improvement in how its doctors use and feel about its electronic patient record (EPR) system.
An electronic patient record system is used by healthcare professionals to maintain a digital record of a patient's health and care journey, including their medical history, diagnoses, medications, lab results and more.
KLAS, a worldwide healthcare IT research company, gives this award to only a few organisations that achieve significant improvements in EPR user satisfaction. The Trust increased its doctor satisfaction score by 30 percentage points in recent years, making it one of the most improved healthcare organisations of its kind across the globe.
This success follows a multi-year effort that started after a 2019 survey revealed low satisfaction among doctors. In response, the Trust focused on a user-led approach offering education, training, and including colleagues in the system’s design and updates. These steps helped create solutions that directly met doctor needs and made it easier for them to use the technology.
James Rawlinson, Director of Health Informatics at The Rotherham NHS Foundation Trust, said: “Listening to feedback and working with colleagues to make meaningful changes is essential. We’re proud of this recognition but we know our work isn’t finished. We are committed to improving the experience for all clinical colleagues, including nurses and allied health professionals, ensuring everyone has a positive user experience.”
Richard Slater, Chief Clinical Information Officer at The Rotherham NHS Foundation Trust, was invited to a recent conference in Greece to share the Trust’s successful approach with healthcare leaders from around the world.