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When you visit


On arrival, please ring the doorbell and a member of staff will greet you at the door.

You will then be asked to check your details with reception and confirm your appointment and take a seat in one of the socially distanced waiting areas.

We will always try to see you within half an hour of your appointment time, but sometimes this is not possible if the clinic is running behind and you need to be seen by a specific member of the clinical team.


During your appointment, depending on what your needs are, you may be seen by a health care support worker, a nurse or a doctor. You may be offered an examination and microscopy tests which we perform on-site. If this is the case, we may ask you to sit back in the waiting room until your results are ready. Any medication prescribed and available in Clinic will be given to you before you leave, free of charge. If we do not have the medication in Clinic, we will write a hospital prescription for you to collect at the Lloyds pharmacy in the hospital which is also free of charge.


Often we will ask you for feedback in paper form or online survey. If you have time please try and complete these as your feedback allows us to reflect on what we are doing well and ways in which we can improve the service.

Your test results will be ready by the time of your follow up appointment if necessary or they will be sent out to you by text.

What do examinations involve?

Before any intimate examination, we will always offer you a chaperone.

A chaperone is a specially trained person who is asked to be present during an intimate examination to support both the patient and the doctor or nurse and to be a witness of the examination.

If you have a vagina

If you have symptoms or pelvic pain when you arrive at the clinic, we would offer an intimate examination to provide us with valuable information to help make a diagnosis.

This involves a speculum examination; this is very similar to having a smear if you have had one before. It shouldn’t be painful but can be a little uncomfortable and only takes a few moments. We do this to have a look at the cervix and the walls of the vagina and use a soft cotton bud to take samples to have a closer look under the microscope.

If you have a penis

If you have symptoms then it is of benefit for us to offer you an examination. This will involve; examining the testicles to check for any lumps or painful areas, looking behind the foreskin and using a very small cotton bud to take a sample from the tip of the penis which takes only a second. There is no scraping, it doesn’t go all the way down and there definitely are no hoops or umbrellas.


All of your information and records are highly confidential, your notes and personal details remain in our clinic and are not revealed to anyone outside except in very rare circumstances – in these cases we’ll ask your permissions beforehand. To enhance confidentiality, our department has a separate computer system which cannot be accessed by any other department within the hospital. Your records cannot be seen by your GP either.  See our confidentiality webpage for more information. 

Find us

Rotherham Hospital

C Level, Junction 3

Opposite the Chapel

Contact us


Telephone: 01709 427777

Rotherham Hospital
Moorgate Road
S60 2UD