We recognise that it can be a stressful and frightening experience when healthcare services are needed, particularly as a hospital in-patient. At TRFT, we try and do as much as possible to make your experience as smooth and positive as it can be. We want to learn from the experience of our patients, their relatives and carers and improve the services we provide.
How do we learn from Patients' Experiences?
There are several methods by which you can let us know what you think, and we would also encourage you to speak to any member of staff. Our strategy sets this out in full detail, but in summary;
Patient Experience Questionnaires
Friends and Family Test, for staff and patients
Local patient surveys
National patient surveys
Which describe the experience of patients and are presented to Board and other Trust committees.
Patient Forums and listening events
Complaints, concerns and compliments
Through Rotherham Healthwatch www.healthwatchrotherham.org.uk
Observation / inspection of practice
Quality Assurance ‘walkabouts’
Executive team visits – e.g.unannounced night visits
Patient led assessment of the care environment assessment (PLACE)
Nursing Accreditation Scheme
At TRFT, we recognise that we can’t adequately improve the experience of patients without engaging them in the process and that this benefits patients, their relatives and carers as well as staff and the organisation.
We want to keep improving – you can get involved or provide your feedback and comments.
Patient Experience Team
The Rotherham NHS Foundation Trust
Level D, Junction 3
Rotherham S60 2UD
Telephone: 01709 424461