Welcome to our new website
Some areas of this site, including Our Services, are still under development.
Your feedback will help us to improve this site.
Some areas of this site, including Our Services, are still under development.
Your feedback will help us to improve this site.
This page will provide you with all the information you need on our service and your new digital hearing aid/s.
The Ear Care and Audiology Services department is based at Rotherham Community Health Centre, Greasbrough Road, S60 1RY.
We also hold audiology clinics at:
For any further information or to order batteries and/or other supplies visit our website.
If hearing aids have been programmed as a pair it is recommended that you wear them as a pair. This will help with:
If your hearing aid is not working please see our website for advice and troubleshooting instructions on how to undertake self-maintenance of your hearing aid/s. Almost all routine maintenance can be carried out at home. If you are unable to resolve the problem, please contact the department to arrange an appointment.
All hearing aid maintenance and repairs are carried out by appointment only.
Please contact the department either by phone on 01709 423145 or email rgh-tr.earcarecentre@nhs.net. Please leave your name, address and date of birth.
Or complete the request form online.
You can also attend local drop-in sessions, please speak to your audiologist.
Possible cause | Action |
---|---|
Aid not turned on | Turn aid on |
Battery not inserted correctly | Insert the battery correctly |
Dead battery | Replace battery |
Blocked tube/dome | Check and follow advice on cleaning |
Possible cause | Action |
---|---|
Thin tube not inserted correctly | Make sure it is pushed in fully |
Excess wax in your ears | Have the practice nurse check / remove any wax if necessary |
Damaged tube | Replace the tube |
Some people struggle to use the phone when they have a hearing loss and/or use hearing aids.
One way to get around this, where appropriate, is to use the loud speaker option on your phone. This allows you to use both hearing aids at once.
Some phones are compatible with hearing aids. They may have a built-in loop system, so, remember to change to this programme if you have it available. Connect your phone to your hearing aid and stream the call. See connectivity below.
If your hearing aid is not connected to your smart phone, ensure that you hold the phone/mobile to the hearing aid (the part at the back of your ear).
If you have been prescribed Nova PR you do not have to turn the device on/off when charging the device/s, it will be done automatically for you when you place them in the charger. In order to turn the device off without using the charger, please press and hold the bottom button until the red light shows (see information below).
The aid is switched on and ready to use when the battery compartment is closed.
The aid is switched off when the battery compartment is open. Leave it open when you’re not using your aid e.g. at night. Put it in the storage case provided.
There are lots of different programmes that we can put onto hearing aid/s in order to aid your hearing further.
If enabled, this allows you to turn the volume of the aid/s up and down to a level which you find comfortable. There are limits on this control.
Your device may have additional programmes added that will have been discussed with you at the time of fitting. To access the programmes please press the programme button (please see section below which describes your hearing aid for details).
This programme helps you in noisy places like restaurants and pubs. It works by changing how the microphones within the hearing aid work, by reducing the level of sound taken in by the microphones which are directed behind you. It’s important that you look at the person who you want to listen to.
This programme helps you to cut off background noise, and hear purely what is coming through a microphone. This is available in places like post offices, banks and theatres.
Your aids can be set to work separately or together. When you adjust one device, both will alter.
Press the button as you would your TV remote, just a brief press.
Press and hold the bottom of the rocker switch for two seconds. Listen for the beep which tells you that you are on the loop programme.
Press and hold the bottom of the rocker switch for two seconds. Listen for the beep which tells you that you are on the directional programme.
Red for the right ear. Blue for the left ear. You need to use ORANGE/P13 batteries.
Your aids can be set to work separately or together. When you adjust one device, both will alter.
To increase the volume of the hearing aid, press the top part of the rocker switch.
To decrease the volume of the hearing aid, press the bottom part of the rocker switch.
Press the button which is at the top of the hearing aid. Listen for the beep which tells you that you are on the loop programme.
Press the button which is at the top of the hearing aid. Listen for the beep which tells you that you are on the speech in noise programme.
Red for the right ear. Blue for the left ear. You need to use BROWN/P312 batteries.
To turn up your hearing aid press the top of the rocker switch.
To turn your volume control press the bottom of the rocker switch.
Press the button which is at the top of the hearing aid. Listen for the beep which tells you that you are on the speech in noise programme.
A ‘long’ press for 3 seconds switches off the device
Wipe down the tube with a wet-wipe and allow it to dry.
Wipe down the tube with a wet-wipe and allow it to dry.
Assistive listening devices are pieces of technology which can help you to improve your listening, and to make things easier for you especially when the listening environments are more difficult.
It doesn’t matter which type of hearing aid/s you have, you can purchase additional accessories to help improve your listening at home or at work. These devices typically work in conjunction with your hearing aids.
If you are working, and you are having difficulties at work in particular, you can get in touch with the Access to Work team, who can assess your personal situation and put things in place to help you.
An example of an ALD is an additional microphone which you can clip onto whoever you are wanting to hear clearer, such as someone you are with in a restaurant. They work by improving the level of the sound compared to the noise/ background noise around you.
ALDs can be useful in challenging listening environments such as restaurants or work environments.
Your hearing aids can connect to ‘smart’ devices. Dependant on your hearing device and your smart phone, you may be able to use your phone as a remote to alter the volume/ change programme. Another function is streaming calls and media such as music.
If you have a Nathos Nova M/PR/Naida SP, go to the app store and download the app ‘myPhonak’. If you have an Engage/ Engage P go to the app store and download ‘OticonON’.
Follow the instructions within the app to connect your hearing aids to your smart device. Any difficulties please contact tech support for the relevant manufacturer (Phonak or Oticon).
For more details please contact the department.
If you have an Oticon or Phonak hearing device you can get ALDs and more information from Connevans.
Check that your hearing aid/s are suitable for the ALD that you are wishing to purchase.
Speak to your audiologist about this if you would like more details.
Royal National Institute for Deaf People (previously Action for Hearing Loss)
British Tinnitus Association
Sight and Sound
C2Hear
Sensory Services Department
Telephone: 01709 822330
Connevans
Telephone: 01737 247571
Ear Care & Audiology Department
Rotherham Community Health Centre
Greasbrough Road
S60 1RY
Appointment only.
Clinics are held in the green area.
Batteries, tubing and other supplies can be ordered online.
Audiology Department
C level Outpatients Department
Rotherham Hospital
Moorgate Road
S60 2UD
Appointment only.
We’re the first left when you enter via the main entrance, just after reception D on your right-hand side. We do not have a reception so please ensure you let someone know you are there.
Rotherham Sight and Sound
8 Ship Hill
Rotherham
S60 2HG
Repairs and battery collection - 9.30am to 3.30pm
Produced by Kirsty Bellamy, April 2021.
Revised November 2022. Revision due November 2024. Version: 3.0.
©The Rotherham NHS Foundation Trust 2022. All rights reserved