Looking after community staff in your home

Community care

The Rotherham NHS Foundation Trust community services include the district nursing service, specialist services, 0-19 children’s services, maternity services, therapy and dieticians. This leaflet explains how you can help to make sure that community staff can provide care safely in your home. When we work in your home, there may be risks to staff safety or wellbeing. Making you aware of what some of these are helps you to get ready before community staff visit you.

If you have been poorly or in contact with someone who has been poorly

If you have been poorly with something infectious such as sickness or diarrhoea in the last three days, or have been in contact with someone who is poorly with something infectious, please tell us.

Finding where you live

If your property is difficult to find or does not have local parking please tell us this before your visit.

Your home

Please make sure there is enough space for us to work. Please make sure there is a clutter-free route to bring equipment in and out. Please make sure there is access to a sink for handwashing.


Some staff have pet allergies; please tell us if you have pets before we come. Please keep all animals shut away or secured on a lead when we visit. Even very friendly dogs may become aggressive with strangers in their home, and cats can be unpredictable.


Second-hand smoke is harmful to our staff. We ask you not to smoke while we are in your home and for an hour before we arrive.

Violence and aggression

Health staff are in your home to provide your care. We will not accept discrimination, aggression or violence (verbal or physical) against staff from patients or anyone else at the property. We have a zero tolerance policy and reserve the right to report any criminal behaviour to the police.


Sometimes there will be two staff present. This helps new staff and students gain experience, and/or may be necessary for your treatment and care.


Please, when you can be, be fully dressed. This includes other household members too.

If you feel you may have a problem meeting any of these, please contact your healthcare professional.

Our policy

We want all our staff to go home safely at the end of their working day. If we cannot work safely in your home, we will need to look at how we provide your care. This could mean providing care at a clinic instead of your home. If staff are hurt, abused (verbally or physically), attacked or bitten by your pet, we have to follow policies on reporting these and may need to report the incident to the police. In some cases, we may need to stop providing care completely. Please do everything you can to help keep our staff safe when they provide care in your home.

If you have any compliments, comments, concerns or complaints and would like to speak to somebody about them please call 01709 424461 (Monday to Friday, 9am to 4pm or email us at your.experience@nhs.net.

If you need this information in another format, for example; large print, easy read, Braille or audio, or for free translation please contact your healthcare professional

Produced by Security Officer LSMS & the Health and Safety Team, June 2021. Next revision due: June 2023. Version: 1.0 ©The Rotherham NHS Foundation Trust 2021. All rights reserved.

Did this information help you?