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We understand that coming to the Trauma Unit can be a very frightening and stressful experience. This information will explain what major trauma is, and what may happen when someone has had major trauma.
We aim to give you as much information, advice and support as possible, and to help you to understand what is happening before, during and after a major trauma stay.
As everyone’s trauma is different, the treatments and care will vary. If you think of any questions you wish to ask, write them down and don’t hesitate to ask them to a member of the team.
The nursing staff are on duty to care for patients 24 hours a day. The nurses play an important role in direct care delivery and linking all members of the medical team so that your care is planned and co-ordinated. If you have any worries or questions whilst in hospital please speak to the nursing staff.
The consultant is responsible for a patient’s medical care and leads a team of doctors, who will review medical plans. The consultant will discuss injuries and treatment with you. Medical staff are available 24 hours per day. However, please be aware that overnight, this can be on an ‘on-call’ basis.
Each patient is allocated a staff Keyworker the day after the incident. The Keyworker will be a single point of contact for any information you may need regarding your injuries. This will be a member(s) of the Trauma Co-ordinator Service. They will take an overview of the patient’s care, ensuring all specialities involved are aware of anything needed, and will provide information regarding hospital care. If a Keyworker has not been allocated and you feel that input from the service is needed, please ask the nursing staff to contact the team. You can also contact the team directly using the contact numbers at the end of this information. If required, your Keyworker will discuss a transfer back to your local hospital.