Due to the current COVID-19 situation, we have temporarily stopped our normal process for recruiting volunteers across the Trust.
you are looking for somewhere you can make a difference and are passionate
about Volunteering we would like to hear from you.
current roles are:
patients at mealtimes, to help patients at other times as required, and to
support staff in providing engagement and activities for patients.
A key part of
this volunteer role will be to provide reassurance and company to patients
within the hospital. Help at mealtimes is also crucial to ensure patients have
a nutritious diet – and it’s an area where patients and carers often say they
would like more support, we would also like our volunteers to be available to
help in facilitating our structured patient’s activities on a day to day basis.
As the hospital
is a busy environment, it is essential that volunteers are able to take a
proactive approach to the role, whilst always being guided by the Nurse in
Charge and wishes of the individual patient.
caring for friends or relatives with dementia would be particularly useful in
this role, although it is not essential.
To check with the
Nurse in Charge about priorities and any issues the volunteer should be briefed
are ready for their meal – e.g. that they’ve washed their hands and have a
Taking trays of
food to individual patients as directed by the Nurse in Charge.
who need assistance with cutting up food, opening packets and removing lids,
ensuring the tray and napkin are in the right position and their drink is
within reach, clearing away the tray when the patient is finished.
May need to
assist where have a food chart, noting what the patient has eaten and taking
the chart to the Nurse in Charge for completion.
if they need help and responding to their requests, e.g. making refreshments
outside the main drinks rounds, running errands (e.g. on-site shopping at the
hospital, posting letters, buying phone cards), tidying the bedside, reading.
patients if they would like company – this could be either in the patient’s own
bed space or communal areas.
supporting our patients as they participate in structured activities with the
supervision of our activity facilitator.
general ward tidiness.
to give feedback on their experience of the ward by completing a hand-held
survey device. Times: Monday to Sunday
9.00am-12.00pm or 12.00pm – 4.00pm
Skills & Experience
- A commitment to improve the patient’s experience of
their time in hospital
- A friendly and approachable manner and good verbal
- An ability to relate well to people on a one to one
basis and be sympathetic to others’ situations
- An ability to be patient and calm even in the face of
- An ability to act on own initiative within the role
- To be willing to receive training in customer care,
communication skills and any other areas as appropriate to the volunteer
- Experience of caring for friends or relatives with
UECC (Urgent & Emergency Care Centre) Volunteer
This role will provide support to nursing staff in the UECC
department whilst maintaining respect for the individuality, confidentiality
and dignity of all patients. Volunteers
within UECC will improve our patients experience and support our nursing team
to allow them to provide exemplary care.
AM 9.00am - 12.00pm
Midday 12.00pm – 3.00pm
Evening 6.00pm – 9.00pm
Talking and listening to patients and relatives/carers who
are waiting in the department
On a daily shift ask which patients require
food or drinks when requested by Staff
Sitting with patients whilst they wait to be
transferred to the ward
Keeping patients informed of waiting times on
Meet and greet relatives and show them where
the patients is, either in the UECC or take their relatives to the ward.
Provide support to the department as required
to ensure areas are kept tidy. This may
include supporting staff putting deliveries away for example linen or
To help maintain patient dignity, (check that
patients are covered with a blanket or sheet.
Assist with collecting patient feedback –
Family and Friends cards.
Good communication skills
Responsible to Head of Nursing/Assistant Chief Nurse
Pet therapy is
well known to benefit patients with autism, dementia and mental health
disorders. The Pet Therapy charity can help to match local volunteers to bring
their pets into the hospital for the benefit of patients, enhancing their
experience in the hospital. They are an established experienced company who
have been providing the service for over 30 years. The service will comply with
the Infection control pets on the premises policy.
Times: Monday – Sunday afternoons only
- The Lead Nurse on duty will ensure that only patients
who wish to participate are involved in the activities. When visiting a
patient in bed, the owner/handler will sit in a chair next to the bed with
the dog sitting at the owner/handler's feet. It is not permitted for the
dog to sit on the bed.
- Visiting PET dog and volunteer will be easily
identifiable to the public by the wearing of official PET uniform and ID
- The dog must be kept under control and its behaviour
acceptable whilst on the Trust premises. It must be kept on a lead and not
be allowed to roam unaccompanied by its owner/handler.
Responsible to Ward Manager
Scarborough Suite Volunteer
Suite is a busy Oncology department. We
need a caring empathic volunteer to support our Nursing team to deliver this
new service. The volunteer will be delivering the blood samples to the Specimen
Reception on Level A, in a robust container.
phlebotomy services in Scarborough Suite is a new idea. It is hoped this will
improve patient experience by localising this service. Patients attending
oncology clinics will be able to have their blood test in the department they
are to be seen in rather than wondering around the Trust accessing other
Monday 8.30am to 12.00pm
Wednesday 8.30am to 12.00pm
Thursday 8.30am to 12.00pm
patients to Scarborough Suite
on patients in the seating area offering tea or coffee for patients who
have been waiting for a while
and chat to patients who attend clinic on their own
samples to Specimen Reception on Level A
with clinical staff
must be active as the role will involve a lot of walking and standing
is paramount, you will have the ability to converse with people on all
must have the ability not to feel intimidated or upset seeing very ill
patients (those on Chemotherapy.
to work in a busy environment
Responsible to Sister/Nursing Services Manager
Welcome Desk Volunteers / Meet & Greet
The purpose of this role is to offer
patients and visitors information and support,
enabling them to reach their
destination in a timely stress free manner.
Using the Welcome Desk as a base,
volunteers will be available to provide directions and escort patients and
visitors throughout the hospital, if required to do so.
While moving around the hospital,
volunteers should also be available to offer assistance to patients and
visitors around lifts or in quieter areas who may be struggling to find their
Wheelchairs left on corridors should
be collected and returned to the store in the main entrance, or given to
patients and visitors who may request them.
With training, volunteers may also
offer wheelchair support to patients and visitors who require assistance.
Welcome Desk Vacancies:
- Wednesday afternoons 1pm – 4pm
- Friday afternoons 12 – 4pm
Wheelchair Duty Vacancies:
- Tuesday 12 – 4pm
- Wednesday 9.30am – 1pm
- Wednesday 1pm – 4pm
- Friday 9.30am – 1pm
- Friday 1pm – 4pm
Ward A5 Diabetes & Endocrine
What would the Ward Volunteer
As a Ward Volunteer, duties will be varied and extensive. To assist
patients with nutritional requirements:
patients to complete menu’s
meals and refreshments
patients who need help with cutting food and opening packets, putting butter on
- Sitting and talking with patients when appropriate
- Meeting and greeting patients and visitors to the
- Assist staff when requested
- Helping to make up beds
- General tidying of ward – for example, removing dead
- Take and collect prescriptions to Pharmacy when
requested by staff
- Take samples to Laboratory when requested by staff
staff with stocking up
- Taking equipment back to equipment library
A5 Vacancies on:
Our minimum age to volunteer
is 18 years and you must have legal status to work in the UK. A minimum of 9
months commitment to volunteering at the Trust.
Standard Disclosure and Barring Service
Health and Wellbeing Health clearance
Two character references
Completion of Mandatory and Statutory training sessions,
prior to starting and required to be repeated annually
of pocket travel expenses incurred when attending to volunteer are
For an application form or further
Contact Mavis Francis
Voluntary Services Coordinator
Tel: 01709 424329