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Patient Hub

Welcome to Patient Hub, our new initiative to give patients more control of their appointments.

Patient Hub prompts patients, via text message or email, to access a secure online portal using key details such as their phone number, email address and date of birth. Using a unique six-digit code, they can confirm, rebook or cancel hospital appointments and access any important information such as pre-op guidance or hospital maps. 

The system notifies the Trust if patients have not accessed this information within 48 hours of being prompted. At this point a traditional appointment letter will be posted to the patient. 

Gynaecology are the first department to start using Patient Hub, but the system will be rolled out to other specialities in the coming months. 

Patients are asked to make sure we have the most up to date contact details (mobile phone number and/or email address) in order for them to be contacted via Patient Hub. 

If you receive an email or text notification from Patient Hub, please login as soon as possible (within 24 hours) to avoid getting further notifications and save us sending you a letter in the post. When you have logged in, please accept the appointment and view your letter and any additional information. Once the appointment is ‘accepted’ you will still be able to request a rebooking or cancellation. 

Giving patients access to appointment letters online has huge benefits. Paper appointment letters are easily mislaid, which sometimes leads to patients arriving for appointments at the wrong time or even missing their consultations. Having this information easily accessible via Patient Hub means appointments can be added to electronic diaries – no more missed appointments.

By reducing the printing and postage of paper letters, the Trust not only saves money, time and resources, but will take a step closer to achieving its goal to become greener as per Sir Simon Stevens ‘Net Zero’ challenge for the NHS. 

You can access Patient Hub here

To learn all about how Patient Hub works, visit our frequently asked questions page.

 

The Rotherham NHS Foundation Trust
Rotherham Hospital
Moorgate Road
Rotherham
 S60 2UD 

For enquiries & info call switchboard 01709 820000 

Patient Experience Team
01709 424461
Tell us about your experience
your.experience@nhs.net


Subject Access Requests

Patient Access Team

rgh-tr.sarsteam@nhs.net


Freedom of Information (FOI) requests  
rgh-tr.freedomofinformation@nhs.net